OUR VISION
Hourglass Wellbeing’s vision is to deliver safe, evidence based and responsive services that enhance our patients’ health, confidence and overall wellbeing, putting people back in control of their health whilst prioritising safety, integrity and professional standards.
OUR AIM
Our aim is to be recognized as a trusted, respected, high quality independent healthcare provider who provides an accessible suite of services specializing in cardiology, endocrinology, medical aesthetics and women’s health.
OUR PURPOSE
Our purpose is to :
Provide person-centred advice and support allowing informed decision making alongside medically led treatment plans
Ensure robust consent, realistic expectations and ethical practice
Deliver consistent high quality outcomes supported by clinical evidence
Maintain full compliance with regulatory and clinical governance standards as set by Healthcare Improvement Scotland and The General Medical Council
Promote continuous improvement, learning and professional development
We will demonstrate our vision and purpose through:
Strong leadership and clinical governance ensuring accountability across the service
A collaborative approach with the people who use our services
A culture of open, honest reflection where learning from feedback, audits and incidents drives improvement
Clear clinical pathways including consultation, consent, treatment, follow up and complication management
Clear concise patient information internal polices and standard operating procedures